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Frequently Asked Questions

How do I install the macOS Endpoint Connector?

Download the `.pkg` installer from your tenant dashboard. Double-click the installer and follow the on-screen instructions. The app requires Full Disk Access and Screen Recording permissions to function properly.

How do I install the Windows Endpoint Connector?

You can securely download and install the Windows app directly from our website. Click here to download the Windows installer. Run the setup file, follow the installation wizard, and authorize the requested endpoint permissions when prompted.

Why does the app need Screen Recording permissions?

As a corporate endpoint security tool, EndDefend periodically captures screenshots to enforce data loss prevention (DLP) policies and provide auditing trails for company administrators.

Does the connector run silently in the background?

Yes. The EndDefend connector runs as a secure background agent (`LSUIElement` on macOS). It does not show a Dock icon, system tray icon, or menu bar item, ensuring seamless and uninterrupted protection without distracting the user.

Is my data secure and encrypted?

Absolutely. The endpoint connector is compiled with industry-standard encryption and code obfuscation to prevent tampering. All communication with the server is transmitted over strict HTTPS and stored in an isolated, tenant-specific database architecture ensuring complete data privacy.

How can I report a bug or vulnerability?

Please visit our Vulnerability Report page or email us directly at info@enddefend.com with detailed reproduction steps.