For BPOs & Call Centers
Complete Accountability.
Managing hundreds of agents requires strict oversight and precise time tracking. EndDefend guarantees your clients that every billed hour is backed by verifiable productivity data.
True Engagement Scoring
Our desktop connector strictly logs keystrokes and mouse clicks to calculate real engagement. It natively filters out "mouse jiggler" hardware and scripts, guaranteeing accurate billing.
- Visual Proof: High-frequency optimized screenshots prove that agents are working in the correct CRMs and ticketing systems.
Agent Overview
Support Desk CRM
Active • 65 Inputs/min